> ## Documentation Index
> Fetch the complete documentation index at: https://docs.tryprofound.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Using Gong in Agents

<Danger>The Gong integration is not yet available. We expect to launch in the coming weeks.</Danger>

After connecting your Gong account, the following actions become available as Agent steps. Each step requires you to select a connected **Gong Account** from a dropdown.

<Tabs>
  <Tab title="Get call" icon="phone-arrow-down-left">
    #### **Get Call**

    Retrieve a single call by ID with full details.

    **Required inputs**

    * **Gong Account**
    * **Call ID**

    **Optional inputs**

    * **Include Transcript** (include full transcript structure)

    The output includes comprehensive call data: metadata, participants, topics discussed, trackers detected, and optionally the full transcript.
  </Tab>

  <Tab title="Get transcript" icon="file-lines">
    #### **Get Transcript**

    Retrieve the full transcript for a specific call.

    **Required inputs**

    * **Gong Account**
    * **Call ID**

    The output includes the complete transcript with:

    * Speaker identification
    * Timestamps for each segment
    * Topic segmentation
    * Full text of the conversation

    <Callout icon="lightbulb" color="#376CFF">
      **Tip:** Transcripts can be large for long calls. Use this action when you need the full conversation text for analysis or content generation.
    </Callout>
  </Tab>
</Tabs>

***

## What Data is Available

Gong provides rich AI-analyzed conversation data:

| Data Type         | Description                                                       |
| ----------------- | ----------------------------------------------------------------- |
| **Call Metadata** | Title, date, duration, participants, direction (inbound/outbound) |
| **Transcript**    | Full text with speaker identification and timestamps              |
| **Topics**        | AI-detected topics discussed during the call                      |
| **Trackers**      | Custom keyword and phrase detection (competitors, pricing, etc.)  |
| **Talk Ratios**   | Speaking time distribution between participants                   |
| **Questions**     | Questions asked during the conversation                           |

***

## Common Use Cases

* **Content Generation**: Use call transcripts to generate blog posts, case studies, or training materials
* **Competitive Intelligence**: Monitor calls for competitor mentions and extract insights
* **Sales Coaching**: Analyze top-performing calls and create training content
* **CRM Updates**: Extract action items and next steps from calls to update your CRM
* **Knowledge Base**: Convert call transcripts into searchable documentation