> ## Documentation Index > Fetch the complete documentation index at: https://docs.tryprofound.com/llms.txt > Use this file to discover all available pages before exploring further. # Telecom and communications > How to build a prompt set for a telecom or communications brand, with best practices and examples Phone and internet shoppers compare plans on price and on coverage where they live, so the prompt set needs prompts for each plan and device, plus coverage prompts for each city you serve. Add prompts about switching carriers, contracts, and fees, since those questions come up before a purchase. ## Create your prompt set ### Topics to cover Replace `[city]` and `[city or zip code]` in the example prompts with the markets you serve. | Topic | Example prompt | | - | - | | Mobile plans | What is the best cell phone plan for a family of four? | | Coverage by location | Which carrier has the best signal in `[city or zip code]`? | | Home internet | Which home internet is fastest in `[city]`? | | Switching carriers | What happens to my phone payments if I switch? | | Bundles | Does bundling internet and mobile actually save money? | | Business lines | Best phone plans for a 10-person small business | | Device launches | Is it worth upgrading to the new phone this fall? | | Promotions and trade-in deals | What is the best trade-in deal right now? | > [!TIP] > > **Make prompts more specific.** Instead of *"What are the best cell phone plans for families?"*, try *"We're a family of four in Columbus and we're paying too much. What are the best cell phone plans for a family of four with unlimited data and good coverage under \$140 a month?"* ### Best practices * **Leave your brand name out of [discovery prompts](https://docs.tryprofound.com/getting-started/glossary.md#discovery-prompt).** Putting your name in the question inflates your [Visibility Score](https://docs.tryprofound.com/getting-started/glossary.md#visibility-score). Use it only in [validation](https://docs.tryprofound.com/getting-started/glossary.md#validation-prompt) and [FactCheck](https://docs.tryprofound.com/answer-engine-insights/factcheck/about.md) prompts. * **One prompt = one topic.** Topics shouldn't overlap. Put funnel stage, campaign, and season in tags instead. * **Ask it like a person would.** Write the full question someone would type or say. * **Track only prompts that matter to the business.** Thousands of small variations of the same question make trends harder to read. * **Keep coverage and depth apart.** [Coverage topics](https://docs.tryprofound.com/getting-started/glossary.md#coverage-topic) include broad prompts for each business line. Add two to five [depth topics](https://docs.tryprofound.com/getting-started/glossary.md#depth-topic) for your priorities, and keep new prompts out of the coverage topics. * **Retire seasonal prompts.** Disable seasonal and news-driven prompts once they go stale. If you reword a prompt, you're measuring something new, so don't compare trends across the change. ## Refine your prompt set The first prompt set you build gives you a baseline. Here's how you can expand it: 1. Add city and zip code coverage prompts for your key markets. 2. Add contract, fee, and switching prompts. 3. Use [FactCheck](https://docs.tryprofound.com/answer-engine-insights/factcheck/about.md) for prices, speeds, and coverage claims. ### Ask AI Marketer Use [AI Marketer (Aim)](https://docs.tryprofound.com/aim/about.md) to make your prompts better. Paste one of these questions to an Aim chat to see which prompts to add, cut, or tag. Swap the `[values in brackets]` for your own. | Ask | What you get | | - | - | | Which cities or regions have the weakest visibility on coverage prompts? | Where to add local prompts | | Which competitors show up instead of us on price comparison prompts? | Where [comparison prompts](https://docs.tryprofound.com/getting-started/glossary.md#competitor-prompt) are lost | | What are people asking AI about switching carriers that my prompts don't cover? | New questions to track | | Which price, speed, or coverage claims about us are wrong in AI answers? | FactCheck prompts to add | | What should I add before fall device launches and Black Friday? | Seasonal additions | ### Add tags to your prompts [Tags](https://docs.tryprofound.com/getting-started/glossary.md#tag) can span topics, and one prompt can have several. Use these tag examples and rename them to match how you work. | Tag group | Examples | | - | - | | Funnel stage | Informational TOFU, Commercial TOFU, Informational BOFU, Commercial BOFU | | Product | Mobile, Home internet, Bundles, Business | | Segment | Family, Student, Small business | | Campaign | Device launch, Switcher offer, Price change | | Season | Fall device launches, Black Friday, Back to school | | FactCheck | Pricing, Speeds, Coverage, Fees | > [!TIP] > > **IF YOU'RE STUCK** > > 1. **Pick the five topics that matter most to the business.** > 2. **Write one prompt per funnel stage.** Four stages (Informational and Commercial, each for top and bottom of funnel) give you four base prompts per topic. > 3. **Add about 10 variations.** Change the [persona](https://docs.tryprofound.com/answer-engine-insights/personas.md), use case, company size, or wording. ### Advanced tips * **Use words like "brands" or "stores" in your prompts.** For example, *"What should I look for in a running shoe?"* returns a checklist of features, and *"Which brands make the best running shoes for flat feet?"* returns a list of brands, which is the answer you can measure your brand against. * **Give every comparison a use case.** A *"`[brand]` vs `[competitor]`"* prompt alone returns an "it depends" answer. Add who is asking and why: *"`[brand]` vs `[competitor]` for a 50-person team that already uses Salesforce"* gives the AI enough context to pick one. * **Spell out any unclear term the first time.** An acronym or internal product name can derail the answer. Write *"generative engine optimization tools"* rather than *"GEO tools"*, and name the product category rather than using a code word only your team uses for it. * **Say what you want without pushing toward your own brand.** The question *"Which project management tools, like `[brand]`, are best for marketing teams?"* nudges the AI toward your brand and tells you nothing about whether it would have named you on its own. * **Test your prompts.** Run each prompt once in an [answer engine](https://docs.tryprofound.com/getting-started/glossary.md#answer-engine) and read what it returns. A [discovery prompt](https://docs.tryprofound.com/getting-started/glossary.md#discovery-prompt) should list brands, a [comparison](https://docs.tryprofound.com/getting-started/glossary.md#competitor-prompt) should pick one, and a [validation](https://docs.tryprofound.com/getting-started/glossary.md#validation-prompt) should say yes or no. Learn more about different types of prompts in [Profound's AEO guide](https://www.tryprofound.com/aeo-guide/chapter-3#six-types-of-prompts). * **Tag every prompt you add**. Learn more in [Categorize Your Prompts With Tags](https://docs.tryprofound.com/answer-engine-insights/how-tos/create-topics-and-prompts.md#categorize-your-prompts-with-tags). ## Next steps * Read the [Promptologie](https://www.tryprofound.com/aeo-guide/chapter-3) chapter in Profound's AEO guide. * Learn how to [create, manage, and tag prompts](https://docs.tryprofound.com/answer-engine-insights/prompt-designer.md) in Profound. * Review the guide on [how to create effective prompts](https://docs.tryprofound.com/answer-engine-insights/how-tos/create-effective-prompts.md) using Prompt Volumes and intent data.