How to build a prompt set for a retail or e-commerce brand, with best practices and examples
Shoppers buy around sales events, holidays, and school calendars, so the prompt set needs prompts for each product category and for each peak season, including gift guide and “best X under $Y” questions. Put shipping, returns, and ingredient claims under FactCheck so you can see where AI answers get them wrong.
Replace [brand] and [product] in the example prompts with your own values.
Topic
Example prompt
Black Friday and Cyber Monday
Best deals on [product] this weekend under $100
Prime Day-style sales events
What’s actually on sale at [brand] this week?
Holiday gifting
Gift ideas for someone who loves skincare, under $50
Product launches
How does the new [brand] serum compare to the old one?
Valentine’s Day
Last-minute Valentine’s gifts that ship in two days
Limited-stock drops
Where can I still buy the [brand] holiday set?
Back to school
Best backpacks for a college freshman on a budget
Private label vs third-party
Is [brand]’s own moisturizer as good as the name brands?
Make prompts more specific. Instead of “What are the best moisturizers for sensitive skin?”, try “I’m in my 30s with rosacea and my moisturizer stings. What are the best moisturizers for sensitive skin under $40 and fragrance-free?”
One prompt = one topic. Topics shouldn’t overlap. Put funnel stage, campaign, and season in tags instead.
Ask it like a person would. Write the full question someone would type or say.
Track only prompts that matter to the business. Thousands of small variations of the same question make trends harder to read.
Keep coverage and depth apart.Coverage topics include broad prompts for each business line. Add two to five depth topics for your priorities, and keep new prompts out of the coverage topics.
Retire seasonal prompts. Disable seasonal and news-driven prompts once they go stale. If you reword a prompt, you’re measuring something new, so don’t compare trends across the change.
Use AI Marketer (Aim) to make your prompts better. Paste one of these questions to an Aim chat to see which prompts to add, cut, or tag. Swap the [values in brackets] for your own.
Ask
What you get
Which of my prompts cover gifting and sales events, and which peak moments have nothing?
Seasonal gaps before the rush
Show my visibility by topic and funnel stage. Where am I weakest?
Which categories need more prompts
What are shoppers asking AI about [category] that none of my prompts cover?
New questions to track
Which shipping, returns, or ingredient claims about us are wrong in AI answers, and who is the source?
FactCheck prompts worth adding
Draft 10 Black Friday prompts, tagged by category and funnel stage, and skip anything I already track.
Use words like “brands” or “stores” in your prompts. For example, “What should I look for in a running shoe?” returns a checklist of features, and “Which brands make the best running shoes for flat feet?” returns a list of brands, which is the answer you can measure your brand against.
Give every comparison a use case. A “[brand] vs [competitor]” prompt alone returns an “it depends” answer. Add who is asking and why: “[brand] vs [competitor] for a 50-person team that already uses Salesforce” gives the AI enough context to pick one.
Spell out any unclear term the first time. An acronym or internal product name can derail the answer. Write “generative engine optimization tools” rather than “GEO tools”, and name the product category rather than using a code word only your team uses for it.
Say what you want without pushing toward your own brand. The question “Which project management tools, like [brand], are best for marketing teams?” nudges the AI toward your brand and tells you nothing about whether it would have named you on its own.